Gestion des ressources humaines et qualite des soins a l'hopital regional et dans les hopitaux de district de l'ouest cameroun

CaHReF 2016, Yaoundé Conges hall, 23 – 26 August 2016 , PL192

Due to the increasing request of more in more intense care and quality of services, health institutions are more than ever forced to pay their attention to the human resources that support hospital production.
Objective: this research work aimed at analyzing elements of the human resources management which influence the quality of the care in the health services of the Western region in Cameroon

we carried out an analytical transverse study in the Regional Hospital of Bafoussam and in eight Districts Hospitals of the western region Cameroon which choosen randomly among the 20 existing health districts in this region. Nine hospital Directors, 181 health agents and 141 patients were distributed questionnaires. SPSS version 20.0 computer software was used to analyze the data.

the most satisfied patients are the ones of the HD Foumbot, Baham, Mbouda and of the Regional Hospital with scores of satisfaction over 60 %. There was an evident relationship between the quality of the care and the management of human resources as estimated by the respondents, and the most significant parameters were the mastery of the road map (p=0.033), the absence of in-service training (p=0.021), the bad motivation policy (0.040) and the failure to respect the standards of appointments officials (p=0.044).

Good human resources management improves the quality of care in the health institutions of the western Region Cameroon.

management, Human resources, Quality of care, Satisfaction